Where your customers already talk
- Slack
- Telegram
- Live chat
The pipeline
How a stray message becomes a solved docket.
No forms. Customers talk where they already do; Deskstar does the filing.
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01
It arrives
In a shared Slack channel, your Telegram bot or your inbox.
- #fernway retries come back 410…
- tallis export keeps timing out
- harbour SSO for a second workspace
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02
It finds its docket
Matched by meaning, so follow-ups never become duplicates.
“Also — evt_8f2c41 is one of them”
posted outside the thread
DKT-1042 grouped -
03
The clock starts
The customer's tier sets the SLA, timed in your business hours.
First response 18m leftEnterprise tier · 30m target
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04
The answer goes home
Reply from Deskstar; it lands back in the original thread.
“Fixed — retries are flowing again.”
sent to the Slack thread
Shared channels
Lives in the thread, not next to it.
Most B2B support happens in Slack. Deskstar follows it as it unfolds.
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1
React ✅ to resolve. Un-react to reopen.
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2
Edits stay in sync. Deletes leave a trace.
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3
Screenshots get read. Described by AI, so they're searchable.
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4
Stragglers get grouped. Even outside the thread.
Commitments
The clock knows when you're closed.
Targets per tier, in business hours. Weekends and holidays don't count.
DKT-1051 · Invoice PDF shows the wrong VAT number
Standard tier · first response in 4 business hours
clock pauses 09:00
resumes 14:00
- Target
- 4h
- Wall clock
- 68h
- Breached?
- No
Wingman
Ask your queue anything.
Wingman is the assistant for your team. It reads dockets, companies and SLAs, and answers with the numbers behind the answer.
- Read-only. It looks things up, it never changes a docket.
- Summarises a long thread before you reply.
- Counts come from your data, not the model's guess.
Which priority customers are closest to breaching this week?
Two dockets are inside the last 30 minutes of their clock, and one has already breached.
New dockets
412 +8%
Median first response
14 min −22%
SLA attainment
97.2% +1.4 pts
Dockets per day
Last 14 days
Insights
See how the queue is really doing.
Volume, response times and SLA attainment, by day, channel and tier. Built from the events as they happen, so the charts match the queue.
And more
The rest of the toolkit.
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Workflows
Branch, wait for days, then act, on a visual canvas.
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Automation rules
Assign and notify the moment a docket arrives. Forms, not code.
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Companies & tiers
Tiers decide which SLA each customer gets.
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Broadcasts
Announce incidents and releases to a segment, by email or Slack.
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Help center
Publish articles on your own domain, in your brand.
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Encrypted at rest
Encrypted messages, isolated workspaces, role-based access.
Pricing
Pick a flight plan.
Priced per seat. Orbit and above add Slack, Telegram, workflows and broadcasts, plus more AI credits.
Launchpad
$10 USD / seat / mo
- AI credits / mo
- 1,200
- Trial
- 14 days
- Email and live chat
- AI grouping and SLAs
- Insights, companies and tiers
Orbit
$25 USD / seat / mo
- AI credits / mo
- 3,000
- Trial
- 14 days
- Everything in Launchpad
- Slack and Telegram
- Workflows and automation rules
- Broadcasts
Interstellar
$55 USD / seat / mo
- AI credits / mo
- 5,000
- Trial
- 14 days
- Everything in Orbit
- The largest AI credit pool
See what's included and how billing works →
- → Owners, admins & agents take seats
- → Viewers, billing & IT free
- → Prorated seats
- → Cancel anytime
FAQ