Simple pricing for support teams

Priced per seat. Launchpad covers email and live chat; Orbit adds Slack, Telegram, workflows, automation and broadcasts. 14-day trial, cancel anytime.

USD NGN

Launchpad

Email and live chat, with AI grouping and SLAs.

$10

USD per seat / month

Start with Launchpad

Orbit

Adds Slack, Telegram, workflows, automation and broadcasts.

$25

USD per seat / month

Start with Orbit

Interstellar

Everything in Orbit, with the most AI credits.

$55

USD per seat / month

Start with Interstellar

LaunchpadOrbitInterstellar

Overview

AI credits per month

A shared pool for the whole workspace

1,200

3,000

5,000

Extra credits

Nothing switches off if you go over

$0.02 each

Seats

Owners, admins and agents. Viewers, billing and IT are free

Per seat

Channels

Live chat

A chat widget for your site

Slack

Including shared channels

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Support desk

AI grouping into dockets

Related messages connected, with summaries

SLAs and business hours

Timers, breach alerts and your own calendar

Companies and tiers

Group contacts by account, set service levels

Insights

Volume, response and resolution trends

Help center

Public articles and docs for your customers

Roles and encryption

Isolated workspaces, encrypted at rest

Automation and outreach

Workflows

A visual canvas for routing and actions

—

Automation rules

Plain forms, no code

—

Broadcasts

Announce to customers by email or Slack

—

Questions

Is there a free plan?

No. Every plan starts with a 14-day trial. A card is required; cancel before it ends and you won't be charged.

Which plan do I need for Slack, Telegram, workflows and broadcasts?

Orbit or Interstellar. Launchpad covers email and live chat.

What currency are prices in, and is there annual billing?

Prices are in US dollars, or Nigerian naira for customers in Nigeria, and billed monthly. There's no annual billing yet.

Can I change plans?

Yes, at any time. Seat changes are prorated.

Who counts as a seat?

Owners, admins and agents. Viewers, billing contacts and IT admins are free.

What are AI credits?

A shared monthly pool for the workspace, not per seat. Credits are spent when your team uses AI directly, like the assistant. Reading and grouping incoming messages is on us and never uses credits.

What if we use more credits than our plan includes?

Nothing is switched off. Extra credits are $0.02 each and appear on your next invoice.

Do we pay for customers, dockets or channels?

No. Pricing is per seat only.