Beta Now onboarding early birds

One queue for every customer message. Every SLA, kept on the clock.

Deskstar turns Slack threads, Telegram chats and email into tracked dockets, grouped by AI, timed against your SLAs and answered where they started.

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Connects to

A preview of a docket in the Deskstar console.

Explore all features

Discover everything Deskstar has to offer.

  • Shared inbox
  • Channels
  • AI grouping
  • SLAs
  • Business hours
  • Workflows
  • Wingman
  • Insights
  • Contacts
  • Companies
  • Customer tiers
  • Outreach
  • Help center
  • Webhooks
  • Integrations
  • Roles and access
  • Encrypted at rest

Everything support does, in one queue.

Channels, SLAs, workflows, insights and Wingman all work on the same dockets, so there's nothing to connect and nothing to keep in sync.

One queue for every channel

Slack, Telegram, email and live chat land in the same list. Replies go back to where the conversation started.

SLAs that count down

First response, next response and resolution run on your business hours, and warn before they breach.

Workflows on a canvas

Route, assign, notify and wait with a visual builder. Branch on tier, company or channel.

Insights you can trust

Volume, response and resolution trends, computed from every docket event.

Wingman

Ask your queue anything

Wingman reads your workspace and answers from it: a docket, a customer, a trend.

Outreach

Tell customers once

Announce fixes and changes by email or Slack. Replies land as dockets.

Help center

Answer it before they ask

Publish articles and a changelog. Customers search before they write in.

Questions, answered.

Still unsure? The quickest way to know is to try it with your own channels.

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What does “beta” mean for us?
The core is built and in daily use. Expect fast releases, a few rough edges, and a team that acts on your feedback.
Do my customers have to change how they reach us?
No. They keep using Slack, Telegram, email or your site's chat. Deskstar files each message as a docket and your reply goes back to where the conversation started.
Which channels are supported?
Slack (including shared channels), Telegram, email and a live chat widget for your site. More are on the way.
How does the AI grouping work?
Related messages from the same person or thread are grouped into one docket, with a summary so anyone can pick it up. Grouping, summaries and reading images on incoming messages never use credits.
How do SLAs work?
Set response and resolution targets by tier or company, and run them on your own business hours. Each docket shows its live countdown, and warns before it breaches.
Is there a free plan?
No. Every plan starts with a 14-day trial. A card is required; cancel before it ends and you won't be charged.
What are AI credits?
The currency for AI your team uses directly, like Wingman. Each plan includes a monthly pool for the workspace, and extra credits are $0.02 each.
How is our data protected?
Messages are encrypted at rest, workspaces are isolated from each other, and roles control who can see and do what.

Stop chasing threads. Start closing dockets.

Bring Slack, Telegram and email into one queue. 14-day trial, cancel anytime.

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